Policies

  • Kindly call to cancel at least 24-hours prior so we may accommodate other guests. Last-minute cancellations by a guest will require a credit card to be placed on file prior to scheduling next appointment. Repetitive last-minute cancellations and/or no show will result in a $25 cancellation fee.
  • We greatly appreciate your punctuality so that we may provide you and our other guests the best service.
  • To guarantee availability for your next appointment, please schedule prior to leaving the salon/spa.
  • Our team of professionals supports one another if you would like to experience another service provider.
  • We accept Visa, MasterCard, Discover and American Express.
  • Prices are determined during the consultation and may vary based on the experience level of your stylist and the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair.
  • All exchanges and returns will be processed as a store credit or as a Jiva Salonspa gift card.

Downtown parking: Please note posted hours on all downtown parking, as each lot varies by the hour and time of day. Street and lot parking are available. Jiva Salonspa is not responsible for any incurred parking expenses while at the salon and/or spa.

Thank you for choosing Jiva Salonspa!