Policies

  • Cancellation Policy: Kindly note that for all appointments booked with Jiva Salonspa, we are reserving time in our schedule exclusively for you. When cancelling or rescheduling an appointment, we require at least 24-hours’ notice. If less than 24-hours’ notice is provided, we will require a credit card on file prior to booking your next appointment. Our system securely stores all information and your card will only be charged in the event of an appointment that is rescheduled, cancelled, or no-showed with less than 24-hours’ notice. Moving forward, any appointments rescheduled or cancelled with less than 24-hours’ notice will result in a 50% charge for services booked. A no-call or no-show for an appointment will result in a 100% charge for services booked.
  • New Guest Policy: All new Jiva Salonspa guests are required to place a credit card on file to reserve an appointment. We kindly ask you to provide a 24-hour cancellation call to avoid additional charges. We are so excited for this opportunity to provide you with a look good, feel-good experience from your arrival to farewell!
  • Jiva Rituals: As an Aveda Lifestyle Salon and Spa, we always provide complimentary Aveda Sensory Rituals such as a stress-relieving scalp massage at the shampoo bowl and a stress-relieving hand ritual!
  • We greatly appreciate your punctuality so that we may provide you and our other guests with the best experience possible.
  • To guarantee availability for your next appointment, we encourage our guests to schedule future appointments prior to leaving the salon/spa.
  • Our team of professionals supports one another if you would like to experience another service provider.
  • We accept Visa, MasterCard, Discover, and American Express.
  • Prices are determined during the consultation and may vary based on the experience level of your stylist and the services and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair.
  • All exchanges and returns will be processed as a store credit or as a Jiva Salonspa gift card.

Downtown parking: Please note posted hours on all downtown parking, as each lot varies by the hour and time of day. Street and lot parking are available. Jiva Salonspa is not responsible for any incurred parking expenses while at the salon and/or spa.

Thank you for choosing Jiva Salonspa!