OUR COVID-19 RESPONSE

With the safety of our guests and team as the center of our organization, we want to share some of the additional safety measures currently in place.

From the bottom of our hearts, we thank you for your continued flexibility, patience, and understanding.

 

IMPORTANT GUEST INFORMATION

+ To align with guidelines provided by the Iowa Department of Public Health, services will not be offered to or given by anyone who is sick or exhibiting signs of illness.

+ Kindly reschedule if you are feeling ill, have personally experienced symptoms, have been advised to self-quarantine, or have been around someone of the like.

+ For the protection of your health and ours, please call or text 319-268-0772. Our waiting area is temporarily unavailable. Please wait in your car and we will let you know when your service provider is ready for you.

+ To maintain a safe environment, masks and social distancing are both requirements inside Jiva Salonspa facilities. We encourage you to arrive wearing a mask but should you not have a mask readily available, we will provide one for you.

+ No additional guests will be permitted to sit-in on services.

+ Touch-free payment is strongly encouraged. Add a card on file when booking to provide a touchless checkout or pay via Apple Pay. No cash please – this includes tips.

+ E-mail receipts are encouraged. Paper receipts will only be provided per request.

+ Please continue to utilize curbside pickup for all retail and gift card purchases. When purchasing products during an appointment, our team will assist you in retrieving the items you wish to purchase.

+ Appointment availability is extremely limited. Should an emergency arise, please respectfully give us as much notice as possible should you need to cancel or reschedule.

+ The Downtown District has numerous road and sidewalk projects underway. Please keep in mind this may impact parking and traffic.

 

APPOINTMENTS

+ Our team is diligently working to reschedule all appointments booked between March 18 and May 15, 2020. Appointments within this timeframe are a priority for us.

+ Online booking will be disabled until we are able to reschedule all missed appointments. Stay tuned for the reactivation of this handy feature!

 

SUSPENDED SERVICES

Complimentary Beverages, Tester Products, Beard Trims, Couples Massages, and Hand Massages are all temporarily unavailable. We are re-evaluating regularly and will announce once these services are available again!

 

SERVICE PROVIDER SANITATION REQUIREMENTS

+ Face Masks are required at all times

+ Handwashing before and after each guest

+ No Service Provider tools will be shared

+ Continued sanitation of all tools between guests

+ Shampoo bowl, chair, and partition will be sanitized after every use

+ Pedicure bowl, chair, and partition will be sanitized after every use

+ Facial partition available upon request

+ We’ve blocked off time in between guests to ensure thorough sanitation

+ Each provider has completed a mandatory Barbicide Certification Course

 

 

 

We are so moved by the kind words and continued support of our guests. It is incredibly humbling and we cannot wait to see all of you!

Sincerely, Jiva Leadership